If the Help Center does not answer your question, start a support conversation from the Moodiy client portal.
Include enough detail for the team to investigate without multiple follow-ups:
- Your site URL or subscription.
- The page or workflow where you are stuck.
- The exact error message, if any.
- Screenshots with private data hidden.
- What you expected to happen.
- When the issue started.
For billing questions, include the invoice number. For migration, backup, import, custom domain, or plugin questions, include the relevant request ID or domain if you have it.
Use the same conversation for follow-up on the same issue so context stays together.