Payments | MooDIY Help

I am unable to make the payment.

If you are unable to make the payment for a new plan or while renewing your existing plan, make sure you have entered the correct payment details of your active Paypal account or credit card. If the problem still persists, please contact MooDIY support team.

Last updated on Oct 11, 2024

What options are there for billing cycles?

We have only an annual billing cycle. You have to pay upfront for the whole year at the time of choosing the plan. All paid accounts are covered by our 30-day money-back guarantee for the full amount. You can assess the suitability of the Essentials Plans for your use by first using the Free Forever Plan and then upgrade to the paid plan.

Last updated on Oct 13, 2024

Why am I being asked for more details during my payment transaction?

Every order is put through a fraud detection service during the checkout process to help us get rid of fraudulent transactions. This service occasionally marks a transaction as possibly fraudulent. We will request verification of your identity and payment method if this happens to you. This can entail requesting a copy of your credit card or a copy of a legitimate identity card.

Last updated on Oct 11, 2024

Can I get a Discount coupon?

As of now, we do not have any discount coupons. We may provide these in future.

Last updated on Oct 11, 2024

In which currency will I be billed?

You can either pay in US Dollars or Euros. If you are paying from any other country other than The United States of America, your bank may charge you an amount for the exchange rate. All transactions involving foreign credit cards are subject to the credit card company's fees and exchange rates.

Last updated on Oct 11, 2024

How can I be sure of the Moodle setup before I pay for the whole year?

You can start with a Free Forever Plan for up to 50 users. You can try all the features of Moodle using this plan and once you are sure that Moodle is meeting your requirements, you can upgrade to a paid plan.

Last updated on Oct 11, 2024

My annual recurring plan payment has been deducted twice. What should I do now?

One of the payments will be refunded back to your payment mode automatically. Do contact MooDIY support if the refund doesn't happen within two days.

Last updated on Oct 11, 2024

What if I am not satisfied with the paid plan - can I cancel it and get a refund?

While you will need to pay the annual fees in advance for all paid plans, if you find the plan unsuitable, you have the freedom to cancel it within 30 days, and we will promptly issue a refund. Refunds are not allowed after 30 days of purchase.

Last updated on Oct 23, 2024