Why can I not change a team member role?

You can change team member roles only when team features are enabled for the organization and your own role includes team-management permissions.

Check these points first:

1. Sign in to the Moodiy client portal and open Manage Roles.
2. Confirm that you are using the correct organization or team context.
3. If the page shows Enterprise Plan Required, team role management is not enabled for the organization in the current portal.
4. Confirm that your own role allows team member and invitation management.
5. Avoid changing your own access in a way that would remove the only administrator from the account.
6. If the control is hidden or disabled, ask an organization admin to make the change.

If the page is visible but the update fails, start a support conversation and include the email address of the member, the intended role, and the error message shown in the portal.