Home Account, Team, and Access

Account, Team, and Access

Account details, team members, roles, invitations, and access questions.

By Chetna

• 8 articles

What team roles are available in the Moodiy client portal?

Moodiy uses role-based access in the client portal so different people can work on the same account with different permissions. Team-management pages are available only when team features are enabled for the organization; the current portal shows an Enterprise Plan Required message when they are not enabled. The main client-side roles are organization admin, organization manager, billing, support, and extended support. The exact permissions can vary as the permission matrix evolves, but the intent is: 1. Organization admins manage the account, team, invitations, services, billing, and support access. 2. Organization managers help operate the account without full ownership controls. 3. Billing users focus on invoices, payment methods, and billing tasks. 4. Support users focus on support conversations and product visibility. 5. Extended support users have support-focused access with narrower service-registration permissions. If you do not see a page such as Manage Roles or Pending Invitations, the organization may not have team features enabled, or your role may not include that permission. If team features are enabled but the page is still unavailable, ask an organization admin to review your role.

Last updated on May 13, 2026

Can I manage more than one Moodle site in one Moodiy account?

Yes. One Moodiy account can manage more than one Moodle site. Each Moodle site is attached to its own subscription or service in the client portal. That means each site can have its own plan, site URL, storage allocation, user capacity, add-ons, billing state, and support history. Use the Moodle Sites and Dashboard areas in the client portal to switch between sites and review each subscription. When you create a new site, choose the plan and setup options for that site separately. If you work with a team, role permissions decide which team members can view or manage each account area. If a teammate cannot see a site, ask an organization admin to review their role and organization context.

Last updated on May 13, 2026

Can I change my Moodiy account details?

You can update some account details from the Moodiy client portal. Use these areas: 1. Settings for your user profile and security settings. 2. Change Password if your account uses password-based sign-in. 3. Two-Factor Authentication if it is available for your account. 4. Organization Details for organization details. Some identifiers, such as the email address used for authentication, may not be editable directly from the portal. If a field is locked, start a support conversation and explain what needs to change. Changing Moodiy account details does not change the name, URL, users, or course content inside an individual Moodle site. Those are managed from the relevant Moodle site or subscription workflow.

Last updated on May 13, 2026

Who can view my Moodiy account details?

Your account details are visible only to users whose role gives them permission to view the relevant account area. For example, organization admins can usually see broad organization and service details. Billing users may see billing and invoice areas. Support users may see support conversations and product information needed for support work. Users without the required permission should not see restricted pages in the client portal. Moodiy support and operations teams may also access account or service details when needed to provide support, process billing, investigate incidents, or operate the service. If a teammate can see more or less than expected, ask an organization admin to review their role in Manage Roles.

Last updated on May 13, 2026

Can I add team members to help manage my Moodle sites?

Yes, if team features are enabled for your organization and your role allows team management. In the current portal, organizations without team features see an Enterprise Plan Required message on Manage Roles and Pending Invitations. Team members can help with different parts of the account, such as service management, billing, support conversations, and operational tasks. Their access is controlled by the role assigned to them. To add a teammate: 1. Open the Moodiy client portal. 2. Go to Manage Roles or the team/invitation area. 3. Invite the person using their email address. 4. Choose the role that matches what they should be allowed to do. 5. Ask them to accept the invitation. If you do not see team-management controls, first check whether the page shows Enterprise Plan Required. If team features are enabled but the controls are still hidden or disabled, ask an organization admin to invite the teammate or contact support to confirm your access.

Last updated on May 13, 2026

Where can I see activity history for my Moodiy account?

Use Activity Log in the Moodiy client portal to review important account and service events. The activity log is intended to help you see account changes, service actions, billing-related activity, and other operational events that affect your organization. What you can see depends on your role and permissions. For support conversations, use Conversations instead. That area shows your support message history with Moodiy, while Activity Log is for account and service events. If an expected activity is missing, start a support conversation and include the approximate date, site, subscription, and action you are trying to trace.

Last updated on May 13, 2026

How do I invite someone to my Moodiy team?

If team features are enabled for your organization and your role allows team management, you can invite teammates from the client portal. 1. Sign in to the Moodiy client portal. 2. Open Manage Roles or Pending Invitations. 3. Choose the option to add or invite a team member. 4. Enter the person's email address. 5. Select the role that matches their responsibilities. 6. Send the invitation. The invited person must accept the invitation before they can use the account. If they cannot find the invitation, ask them to check the email address you used and their spam folder, then resend the invitation if the portal allows it. If Pending Invitations shows Enterprise Plan Required, team invitations are not available for the organization from the current portal. If team features are enabled but the invite option is not visible, ask an organization admin to send it.

Last updated on May 13, 2026

Why can I not change a team member role?

You can change team member roles only when team features are enabled for the organization and your own role includes team-management permissions. Check these points first: 1. Sign in to the Moodiy client portal and open Manage Roles. 2. Confirm that you are using the correct organization or team context. 3. If the page shows Enterprise Plan Required, team role management is not enabled for the organization in the current portal. 4. Confirm that your own role allows team member and invitation management. 5. Avoid changing your own access in a way that would remove the only administrator from the account. 6. If the control is hidden or disabled, ask an organization admin to make the change. If the page is visible but the update fails, start a support conversation and include the email address of the member, the intended role, and the error message shown in the portal.

Last updated on May 13, 2026