MooDIY Help
MooDIY Cloud Help Center for Moodle LMS
Search for the articles here or browse the categories below.
Account details, team members, roles, invitations, and access questions.
What team roles are available in the Moodiy client portal?
Can I manage more than one Moodle site in one Moodiy account?
Can I change my Moodiy account details?
Who can view my Moodiy account details?
Can I add team members to help manage my Moodle sites?
Plans, billing cycles, invoices, payment problems, refunds, and pricing questions.
Do you offer a free trial?
Can I cancel a paid plan and get a refund?
What Moodiy hosting plans are available?
What is the approximate price of an Enterprise plan?
What should I do if payment fails?
Moodle setup, configuration, users, courses, plugins, and site management.
What Moodle features and plugins are pre-configured by Moodiy?
Which Moodle site details can I change?
What Moodle theme options are available on Moodiy?
Which video conferencing tools can I use with Moodiy Moodle?
How do I add learners to courses in my Moodle site?
Storage usage, backup downloads, restores, imports, and migration artifacts.
How do I get more storage for my Moodle site?
What counts toward my Moodle site storage?
Export your site
Custom domains, branding, theme questions, and Moodiy mobile app guidance.
How can I add branding to my Moodle site or mobile app?
Can I use my own domain for my Moodle site?
How do I configure DNS for a custom domain?
Troubleshooting steps, support contact paths, migrations, and unresolved questions.
How can I get help with my Moodiy account or Moodle site?
What should I do if users cannot access my Moodle site?
Can Moodiy help migrate my existing Moodle site?
What if I cannot find an answer in the Help Center?
Cancellation, downgrade, refund, suspension, deletion, and lifecycle policy articles.
Why was my Moodle site suspended, terminated, or deleted?
Can I downgrade my Moodiy plan?
What happens if my free Moodle site is inactive?
These are the questions and related answers for a new user as to how to get started with the system, such as creating the account etc.
How do I start hosting a Moodle site on Moodiy?
How do I reset my Moodle or Moodiy password?
What do I need on my computer to use a Moodiy-hosted Moodle site?
How long does it take for a new Moodle site to be ready?
How do I access my Moodle site after it is created?